Business Process Management & Business Process Engineering

http://msdn.microsoft.com/en-us/library/bb419208.aspx#01_04_bpm_topic2

http://books.google.com/books?id=239cPGaK8jgC&dq=business+process+engineer&printsec=frontcover&source=in&hl=en&ei=j-kRSuz6B5is8ATrx9ihBg&sa=X&oi=book_result&ct=result&resnum=11